Fibers Marketing and Sales
Corporate Head Office, TH
- Order Management :
- Review customer order for example price, products, incoterms, payment term
- Check products availability
- Request booking of export shipment/instruct domestic delivery plan as per customer ETA
and freetime requirement/preference
- Process request form for Sales Order and submit to get approval
- Input customer order in SAP to create Sales Contract
- Send Sales Contract to customer for sign off and submit to internal team for reference
- Prepare shipping instruction (SI) in case of export and Delivery Advice (for domestic) for logistics team
2. Post Shipment activities
- Follow up/review documents before sent to customer for review/confirm
- Send copy of final documents for customer reference i.e. COA, delivery note, packing list, invoice, certificate/declaration, privillege form
- Proceed debit note/credit note and submit to customer in case of price adjustment
3. Communication with internal and external
- Coordinate with customers and related internal departments for inquiry, change/update, issue/complaint
4. Report
- Update and prepare report to share with key customers i.e. Shipment tracking report
- Prepare and maintain internal report in order and up-to-date such as Order/Shipment Summary, Domestic/ Export Schedule
5. ISO
- Support ISO related activities i.e. customer satisfaction surveys annually, procedure update/review, audit
6. Job as assign